This Privacy Policy describes how Chauffit LLP collects, uses, stores, processes, discloses, transfers, and protects personal data of users, drivers/service providers, bikers/service partners, visitors, and any other individuals interacting with the Chauffit mobile application, website, platform, or services ("Platform").
Chauffit operates a technology-based platform facilitating "driver-on-call" services wherein users may book independent drivers through the Platform. Chauffit further facilitates mobility assistance for drivers through independent biker service providers to enable transportation of drivers from one location to another for operational convenience.
This Privacy Policy is framed in compliance with applicable Indian laws including:
By accessing or using the Platform, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
For the purposes of this Privacy Policy:
Chauffit is solely a technology platform facilitating interaction between Users and independent service providers including Drivers and Bikers.
Drivers and Bikers are independent service providers and shall not be construed as employees, agents, partners, representatives, or workers of Chauffit.
Chauffit does not own transportation vehicles nor directly provide driving or transportation services.
We may collect the following information from Users:
We may collect:
We may collect:
We may automatically collect:
We process personal data for lawful purposes including:
By using the Platform, registering an account, or availing services, you provide free, specific, informed, unconditional, and unambiguous consent for processing of your personal data for the purposes stated herein.
Users, Drivers, and Bikers may withdraw consent by contacting Chauffit; however, such withdrawal may affect access to Platform services.
The optional analytics and advertising choices described below are separate from using the service. Using the Platform or accepting its terms does not enable these choices. Refusing them does not prevent login, bookings or Partner work, and does not subscribe you to marketing messages.
We may share personal data only on a need-to-know basis and for lawful purposes.
User to Driver
Limited information including:
Driver to Biker
Only operationally necessary information may be shared, including:
Restriction on Bikers
Bikers shall not have access to:
We may share data with:
We may disclose information:
Personal data shall be retained only for as long as necessary for:
Upon expiry of retention requirements, data may be deleted, anonymized, or securely archived.
Chauffit implements reasonable security practices and procedures as required under the IT Act and applicable rules, including:
However, no electronic transmission or storage system is completely secure and Chauffit does not guarantee absolute security.
Subject to applicable law, individuals may exercise the following rights:
Website usage analytics and advertising measurement are optional, separate choices. When you permit usage analytics, campaign details may be linked to a new inquiry you submit. Advertising click identifiers are included only with advertising measurement permission. These inquiry-attribution details expire no later than 90 days after the campaign visit and are then removed by scheduled cleanup; contact details follow the separate inquiry-retention rules. Withdrawing optional cookies stops future collection; it does not recall a request already sent or erase previously submitted inquiry records. You can contact info@chauffit.in about your data. Refusing optional cookies does not prevent form submissions.
After a fresh advertising choice, a genuine Meta ad-click identifier, browser user-agent information and a newly confirmed inquiry event may be sent through our server to Meta for advertising measurement. We use reviewed page addresses without queries or fragments. We do not send your inquiry name, email, phone number or precise location for this matching. The original click identifier is kept for at most 90 days; the server keeps a minimal delivery-deduplication record for 24 hours. This optional server measurement is not the Meta Pixel and does not record every visitor. Withdrawing permission stops future browser requests but cannot recall a request already received or forwarded. Forms work without this measurement.
With the separate advertising choice, Google Ads may use visits to selected general Chauffit pages and browser or cookie information to measure advertising and show relevant Chauffit ads on other sites. This optional feature is enabled only after a fresh choice that describes relevant ads. We do not send inquiry names, email addresses or phone numbers for advertising matching through this feature. You can change your choice using Cookie preferences; this stops future collection from this website but cannot recall data already sent to Google or remove cookies on Google's own domains. See Google's advertising information.
In the Customer and Partner apps, optional measurement starts only after your choice. You can review or change it in Profile → Privacy choices. The controls below are shown when the relevant feature is available in your app version. Usage sharing, advertising measurement and phone-number matching are separate choices; selecting one does not automatically select another.
Share app usage. With this permission, Google Analytics for Firebase receives app interactions and activity such as registrations, booking steps and payments, together with an app-instance identifier, an account identifier, app/device software information and city-level location when available. Contact details, street addresses and precise location are excluded from this analytics sharing. This switch does not grant Google's advertising-storage, advertising-data or ad-personalization permissions.
Advertising measurement. This separate, optional choice lets Chauffit send eligible registrations, booking activity and completed-payment events from our server to Meta to measure advertising. The information can include event time, service type, fare or payment value, app and operating-system versions, and a hashed account identifier. It requires usage sharing; on iPhone, Apple's tracking permission is also required. Selecting it alone does not authorize phone-number matching.
Match ads using my phone number. This is a further optional choice, initially off. If you select it, with the required usage, advertising and iPhone tracking permissions, Chauffit may send Meta a SHA-256 hash of your verified account phone number, normalized with its country code, to match your account for advertising measurement. Hashing does not make the information anonymous: Meta can use it for matching. This feature does not send the raw phone number, and does not send the number or its hash to Google Analytics. A later opt-in does not add phone matching to earlier events.
Changing or withdrawing your choices. Turning off usage sharing also turns off advertising measurement and phone matching; turning off advertising measurement also turns off phone matching. You can instead turn off phone matching alone. For usage withdrawal, the app stops optional app-event submission and asks Firebase to disable collection and reset locally stored analytics data and its app-instance identifier. If a choice cannot be saved or account sync is pending, the app shows a retry control: reconnect and retry before closing it. Server-side withdrawal takes effect after account sync. An export already in progress may finish, and an offline change cannot recall information already sent.
Retention and deletion. Your phone number remains part of your existing service account; this matching feature calculates its hash when preparing an eligible Meta event rather than saving a separate copy of the hash in analytics records. Choice records and previously recorded measurement data are separate from the device reset. Turning a switch off or resetting Firebase locally does not delete your service account or erase information already received by Google or Meta. The website's 90-day click and 24-hour delivery-record periods above do not apply to mobile app analytics. For questions or a request concerning retained information, contact info@chauffit.in.
The Platform may use cookies and similar technologies for:
Users may disable cookies through browser settings, though some Platform features may become unavailable.
Real-time and background location access may be required for:
Location access permissions may be managed through device settings; however, disabling location services may affect Platform functionality.
The Platform is not intended for individuals below 18 years of age.
Chauffit does not knowingly collect personal data of minors without lawful authorization.
Personal data may be processed or stored on servers located outside India subject to applicable legal safeguards and governmental permissions, if any.
By using the Platform, you consent to such transfer where necessary for service operations.
The Platform may contain links to third-party websites or services. Chauffit shall not be responsible for the privacy practices, content, or policies of such third parties.
Users are advised to review their respective privacy policies independently.
In accordance with the Information Technology Act and applicable rules, the Grievance Officer details are as follows:
Varun Agarwal, Grievance OfficerAll grievances shall be acknowledged and addressed within timelines prescribed under applicable law.
Chauffit acts merely as an intermediary technology platform and shall not be responsible for:
Chauffit reserves the right to amend or update this Privacy Policy at any time.
Updated versions shall be published on the Platform with revised effective dates. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
For any privacy-related concerns, requests, or grievances, please contact:
Chauffit LLPBy using the Chauffit Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This section applies when you apply for a role at Chauffit through our careers pages. It adds to the rest of this Privacy Policy, which also applies to your data.
We process your application data on the basis of the consent you give when you apply. You can withdraw it at any time by writing to careers@chauffit.in.
We keep your application data in our talent pool for 24 months from your latest application. After that it is deleted, together with your applications, answers, emails, interview notes, scorecards and the files you uploaded. If one of your applications is still open at that time, your data is kept until that application closes.
Resumes and attachments are kept in private, encrypted cloud storage (Amazon S3 with server-side encryption) and are never publicly accessible. Your email address and phone number are masked to Chauffit staff and are shown only when an authorised member of the hiring team reveals them; every reveal is recorded in an audit log.
We do not sell your data. It is shared only with the Chauffit hiring team and the interviewers involved in your application. Interviewers see only the applications they interview for, without your contact details or expected CTC.
You can ask to access, correct or delete your application data at any time by emailing careers@chauffit.in. The rights described in Section 10 also apply.